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Half of U.S. workers have left a job because of a bad boss, according to a Gallup study. Summarizing the findings in a LinkedIn piece, Brigette Hyacinth observed: “Employees join companies but leave managers.”
“A manager’s job is to motivate and provide guidance and support,” Hyacinth wrote. “A bad boss can take a good staff and destroy it, causing the best employees to flee and the remainder to lose all motivation.”
Of course, employee retention is not the only benefit of a motivated team. There have been several movements in corporations over the last 30 years designed to improve the quality of the product or service provided. There was Total Quality Management in the 1990s, followed by a shift to ISO and Seven Sigma processes. For any of these systems to work, you need to have a motivated workforce.
The obvious question then becomes: What are some management approaches that would be effective to motivate and retain employees?
Drawing on my experiences in roles across organizational levels, I have found these three strategies to be among the most critical: